BackupHuman Privacy Policy
Effective date: September 3, 2026
BackupHuman is a service of Iron Latch Enterprises LLC. This policy explains what information we collect, why we collect it, and what we do with it. We wrote it to be read, not skimmed past. If anything is unclear, email us at support@backuphuman.com and a person will answer.
What BackupHuman does
You schedule text-message check-ins. We text you at the times you choose. If you don't reply, we send you a reminder, then a warning, and if you still don't reply we text the people you designated (your "Backup Humans") so someone can check on you and your pets. Understanding that flow explains almost everything we collect.
Information you give us
Your account. Your name, email address, mobile phone number, and time zone. We use your phone number to send your check-ins and your email to manage your account.
Your check-in settings. Your schedules, escalation timing, and, on plans that allow it, the custom check-in question you write.
Your Backup Humans' names and phone numbers. This is the most important thing on this page. When you add a Backup Human, you are giving us personal information about someone else. We store their name and phone number, and we text that number. Here is exactly how we treat it:
- We ask for their consent before they get alerts. When you add someone, we send them one text message identifying you and BackupHuman and asking them to reply YES to agree to receive alerts about you. Until they reply YES, they get no alerts.
- They can opt out at any time by replying STOP to any message. We honor that immediately.
- We only use their number for your check-in alerts. We never use Backup Human phone numbers for marketing, never sell them, and never contact those numbers for any reason other than the service you set up.
- You must have their permission first. By adding someone, you confirm you personally know them and reasonably believe they are willing to receive these texts. Do not add strangers.
Payment information. Paid plans are billed through Stripe. Your card number goes to Stripe, not to us; we store your subscription status and plan, not your payment details. Stripe's handling of your data is covered by Stripe's own privacy policy.
Information created when you use the service
We keep records of the messages the system sends and receives (check-ins, replies, escalation alerts), consent events (when a Backup Human replies YES or STOP), and account activity. Some of this is a legal obligation: text-messaging law requires us to be able to prove who consented to what and when. We also keep routine technical and security logs.
How we use information
To run your check-ins and escalations; to notify your Backup Humans when you miss a check-in; to manage your account, trial, and subscription; to answer you when you contact support; to keep records of SMS consent as required by law; and to secure and troubleshoot the service. That is the list. We do not sell personal information, and we do not use it for advertising.
Who we share information with
We do not share, sell, rent, or provide your mobile phone number, SMS opt-in status, or messaging consent information to third parties or affiliates for marketing or promotional purposes. The sharing described below with our service providers is solely to operate the service and never for their marketing.
We use a small number of service providers to operate BackupHuman, and information is shared with them only as needed to run the service: Twilio delivers our text messages; Amazon Web Services hosts our application, database, and account sign-in; Stripe processes payments; SendGrid delivers our account emails. Each is bound to use the data only to provide their service to us.
Beyond that, we disclose information only if the law requires it (for example, a valid subpoena) or if it is necessary to protect someone's safety. If BackupHuman is ever acquired or merged, personal information would transfer with the service, and this policy would continue to apply until changed with notice.
Analytics and tracking
BackupHuman currently uses no analytics trackers, advertising pixels, or third-party cookies. The only cookies we set are functional: keeping you signed in and remembering which version of our landing page you saw. If we add analytics tools in the future, we will name them in this policy and update the effective date before they go live.
Text messaging terms
Message frequency varies with the schedules you set. Message and data rates may apply. Reply STOP to any message to stop receiving messages (STOP, STOPALL, CANCEL, END, QUIT, and UNSUBSCRIBE all work). Reply START to resume. Reply HELP for help, or email support@backuphuman.com. These keywords work for both users and Backup Humans.
Be aware of what STOP means in a safety service: if you opt out of check-in messages, we cannot check on you, and if a Backup Human opts out, they will not receive alerts about you. We will tell you if one of your Backup Humans opts out.
Text messaging originator opt-in data and consent will not be shared with any third parties.
How long we keep information
We keep your account information for as long as your account exists. Message and consent records are kept as long as needed to operate the service and to meet our legal record-keeping obligations for SMS consent, after which they are deleted on a rolling basis.
Deleting your information
Email support@backuphuman.com from your account email and ask. We will delete your account and personal information, including your Backup Humans' names and numbers, except for the minimal consent records the law requires us to retain. We answer these requests personally; there is no phone tree.
Security
Data is encrypted in transit. Access to production systems is restricted and logged. No system is immune to compromise, and we will notify affected users of any breach involving their personal information as the law requires.
Age
BackupHuman is for adults. You must be 18 or older to create an account. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy, we will update the effective date at the top, and for material changes we will notify account holders by email before they take effect.